BCP1: C BCP2: F Use SkyDrive to upload collected files. BCCode: 7E 0xE which is also 0xE This error is usually a driver issue and display adapter video driver is the most suspect though it could be others. When you get to the driver section of the troubleshooter use my generic methods in the next message and then return to the troubleshooter if needed.
Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows Updates to see if any drivers were updated there. When you get to the driver and memory sections of the troubleshooter refer to the next message to update drivers and test memory and then refer back to the troubleshooter if needed. To interpret it, you must identify which exception was generated.
For a complete list of exception codes, see the Ntstatus. If you are not equipped to debug this problem, you should use some basic troubleshooting techniques. If you plan to debug this problem , you might find it difficult to obtain a stack trace.
Parameter 2 the exception address should identify the driver or function that caused this problem. This problem should rarely occur. If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver.
If the driver is used as part of the system startup process in Safe Mode, you must start the computer by using the Recovery Console to access the file. If the problem is associated with Win32k. If such software is installed, you can remove the service by starting the computer by using the Recovery Console and then deleting the offending system service file. Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E.
You can also disable memory caching of the BIOS might to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. Several of the following tools are located on the System Recovery Options menu.
This menu is preinstalled on your computer's hard disk, and is also on the Windows 7 installation media. If you use a Tablet PC or other computer with a touchscreen, you might need to connect a keyboard and mouse in order to use Startup Repair and the other tools in the System Recovery Options menu.
For more information, see What are the system recovery options in Windows 7? If Windows 7 came preinstalled on your computer, your computer manufacturer might have included other recovery options. For more information, refer to the documentation that came with your computer, or go to the manufacturer's website.
For example, if a corrupted video card driver is preventing Windows from displaying, or if a program runs as soon as you start Windows and can't be shut down, you can start Windows in safe mode before the driver or program starts and then try to fix the problem. Click the Start button , click the arrow next to the Shut Down button , and then click Restart.
Startup Repair can detect and fix certain types of system problems that might prevent Windows from starting, such as missing or damaged system files. Startup Repair is designed to start automatically if certain system problems are detected, but you can also run the tool manually. Remove all CDs, DVDs, and other media from your computer, and then restart it using the computer's power button.
If the Windows logo appears, you need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer. If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer , and then press Enter.
If Repair your computer isn't listed as an option, then your computer doesn't include preinstalled recovery options, or your network administrator has turned them off. If your computer's system is severely damaged and you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.
If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive. If you're using the Windows installation disc, click Repair your computer. Select the Windows installation you want to repair, and then click Next. It's just like running System Restore normally, with one exception: System Restore can't create new restore points in this mode, so you can't undo a restore operation.
However, you can run System Restore again and choose a different restore point, if one exists. If your computer's system is severely damaged and you cannot access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.
If you've used Windows Complete PC to create a system image backup as part of your backup plan, you can use the system image to restore your computer. A system image is a copy of the partition on your hard disk that contains Windows. It also contains everything on that partition on the date you created the image, including Windows, your programs, and user data—such as documents, pictures, and music. You need to have created a system image beforehand to use this option.
When you restore your computer from a system image, the contents of your hard disk are replaced with the contents of the system image. This means that any changes you've made, programs you've installed, or files you've saved after the system image was created will likely be lost unless you have a recent backup of your data.
Restore from a system image using the Windows 7 installation disc or a USB flash drive, or a system repair disc. If you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created earlier. If you can't recover Windows 7 in any other way, you can reinstall Windows 7 using your original Windows 7 installation disc or setup files.
Reinstalling Windows 7 will delete any programs you've installed and will restore the default Windows settings. You'll need to restore your user files, and reinstall any programs you've installed using the original installation discs or files. To format your hard disk during Windows 7 installation, you'll need to start your computer using the Windows 7 installation disc or a USB flash drive.
Turn on your computer, insert the Windows 7 installation disc or USB flash drive, and then shut down your computer. On the Install Windows page, enter your language and other preferences, and then click Next. If the Install Windows page doesn't appear, and you're not asked to press any key, you might need to change some system settings.
On the Please read the license terms page, if you accept the license terms, click I accept the license terms , and then click Next.
On the Which type of installation do you want? On the Where do you want to install Windows? Click the partition that you want to change, click the formatting option you want to perform, and then follow the instructions. Follow the instructions to finish installing Windows 7, which include naming your computer and setting up an initial user account. Windows 7 More Follow the instructions on your screen. Check for solutions Open Action Center by clicking the Start button , clicking Control Panel , and then, under System and Security, clicking Review your computer's status.
Click Maintenance. Check for updates Open Windows Update by clicking the Start button. If a driver isn't self-installing, follow these steps: Update a driver You must be logged on as an administrator for this procedure. Upload the. DMP files to your OneDrive, make them publicly available and post the URLs here, so we can analyze them and try to suggest you a solution. Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x7E and 0x1E.
If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. Check with your hardware vendor for any BIOS updates. You should also run hardware diagnostics, that the system manufacturer supplies. Confirm that any new hardware that is installed is compatible with the installed version of Windows. Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff microsoft.
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