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Select Sign out. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? On the New POP account connection page, enter the email address of the account you're connecting in the Email address box. In the User name box, enter the email address again, and then enter your email password in the Password box. If you want a copy of your email to be saved in your other email service, select the Leave a copy of messages on the server check box.

In the Server Information section, enter the information you got from your email provider:. It should be something like POP3. Authentication : This is usually Basic. If your email provider specifically says to use SPA, choose that. Encryption : This is usually SSL. Change this setting only if your email provider specifically says to use TLS. If you're still having issues, see Fix problems with connecting an account below. If Outlook on the web can't set up a connection by using your email address and password, answer the following questions:.

Are you trying to connect a POP email account? See the following instructions: Connect an email account from an Internet service provider POP account. Is two-step verification turned on for your email?

If so, go to your email account and turn off two-step verification. If you can't connect, either your email provider or Microsoft might be experiencing service issues. Try connecting again in an hour. If you can't connect even after trying at two or three different times of the day, it's not a service issue.

Are you trying to connect a Gmail account? Make sure you've followed the steps in Prepare your Gmail account for connecting to Outlook and Microsoft If it's a corporate Gmail account, check whether it's a POP account.

Now look at Outlook on your computer: If your Outlook looks different, you might not be using Outlook on the web. See What version of Outlook do I have? On October 30, , all connected accounts will stop syncing email. Notes: To continue seeing email from other accounts: Forward email from those accounts to Outlook on the web. Sign in to Outlook on the web. Everything you need to be your most productive and connected self—at home, on the go, and everywhere in between.

Collaborating is easy with Word , PowerPoint , and Excel. You can chat in real time with Skype —right from your inbox. Use Outlook's powerful built-in calendar to keep track of your appointments and schedule meetings with others. We've designed Outlook. Schedule and manage appointments, meetings, or events.