Overview - KB Install this update to resolve issues with non-compatible applications. For complete details of this update, see the associated Knowledge Base Article. After you install this item, you may have to restart your computer.
Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Here is my usual BlackScreen troubleshooter as there may be something you have not tried or if you can gain some access you might be able to revert and retry some of these. Repeatedly tap F8 as you boot? Safe Mode is reached by repeatedly tapping F8 as you boot up.
First check this thread in case its a simple one and if not come back to this thread. That there is no information on a black screen like there is on a blue screen just adds to the difficulty. Often using a restore point nor startup repair will have any effect. You can try a google to see suggested repairs some of which have worked however these cover a wide field of efforts.
Here is a video of one fix. You can try System Restore from it. From this option, you can choose to restore to an earlier date, but you will lose all programs that you installed after the date you choose to go back to. However, this may be your best choice to get the Desktop back. When you reboot, the computer should Logon to the desktop, but, if it does not, use the steps above to fix the Blank Screen. This will help everyone to find the Solution in 1 spot to fix their computers.
Please vote if this has helped you. I have followed the steps and found the shell. However it already says explorer. I typed it again and it is still the same. I later did it again and it is still the same. You'll see a Startup Repair box with the message "Startup Repair is checking your system for problems…". When it's done, it will prompt you to reboot. If there is more than one problem it may reboot again to continue repairing. At this time, you can plug out the DVD, restart your computer and everything should be working normally.
The black screen often causes the failure of booting the system. You have to fix it before accessing the data on the computer. However, it may fail to fix the issue with the above method. Under these circumstances, you will need a hard drive data recovery software to retrieve your lost data back.
Follow the below steps to recover your data from the computer with a black screen. Start Recoverit on your computer and select your preferred data recovery option. You can choose the "Recover from Crash Computer" mode when experiencing challenges with your Windows 10 not booting up. Also you can try putting your system disk in and doing a repair. This is not a full format because there is a repair option there.
An orange or yellow light can sometimes mean lack of power or a dead motherboard. These are the most common possibilities. In this case the things to try are to try another power supply to run your computer.
You can also view your motherboard and make sure there are no Bent pins or obstructions. Hi I am right now using a Window Vista. When I start up my computer a black screen comes up and there is not Start menu or nothing there is only a box which delete things and loads up programs like the internet or other. But How do i take away the black box and how do i bring back my desktop background and start button? I had a virus which I just took away. Everything is set up right and is running right.
But please reply and tell me how to fix this. Thank you. Obviously the it is a damaged file or an unwanted registry entry. Click on the winlogon folder Now in the right hand panel click on shell. The data value should only be explorer. On this site I read that the keyboard could be the trouble. I changed keyboard and now all OK. My laptop is HP dv7 windo 7 OS. Just this morning,my screen suddenly when i hit the power button only to see my screen went black.
Please do you have any Solution to this problem because its really pissing me off and i need to do my assigment with it. Looking forwarding to receiving your swift respond. It shows something says launch startup repair and start windows normaly i choose the firdt then it freezes for 2 sec and then goes black plz help cuz i will lose alot of important stuff on my laptop and im currently using my phone. Hi,i have the same problem and I took the battery off and I did all this things. Please help?
My computer has a black screen. I got into safe mode but the computer still shows a black screen. I tried to install Windows XP but still a black screen. Is my computer dead or is there anything else I could do? Thank you! I have a optiplex gx running windows xp. I got a virus called security tool.
I tired removing by following others instructions to put my computer in safe mode and remove it that way. When I put it in safe mode my computers screen went blank and the monitor wont come on. The computer boots up but dont beep. Could the virus of knocked out my drivers? Any help will be appreciated. Hi there The virus would have not only damaged files but may not be removed entirely. Removing viruses is not easy as they are very sneaky.
I would not feel safe until I had reformatted my computer after having a virus. Hello Mitz. My Toshiba laptop is about five months old.
Last night, however, I left my computer running for about maybe an hour and a half and returned to it to find only the background—absent of the taskbar and the icons.
I tried restarting the computer but ended up with a black screen. I have even tried setting a restore point but nothing seems to be helping: the icons and taskbar appear only briefly and then I am left with just the background or a black screen again.
If your laptop is only six months old can you take it back to your place of purchase? If not, have you got an operating system CD to insert and do a repair. Did you try leaving it sit for an hour to cool off and then trying again? Take out the battery and unplug it for 30 minutes, then try again.
Can you f8 into safe mode? Do you get an error message when you try to open task manager, or does it just do nothing? Oh, what shall I do? My Dad would kill me if he found out its broken! Hook up another monitor to it to see if it is actually working. There is a blue monitor plug at the back. If it works then you know something is wring with the screen.. Maybe you could make sure the memory and hard drive are in place. I do not recommend going into laptops further than this though.
While you have it open you might as well check the ram and video card and everything else you see. Hello I have a question about this. My computer is at the stage with the one flashing cursor and this happened right after I allowed an upgrade.
I saw this screen for maybe a split second if that, then my PC restarted automatically and then the flashing cursor with the black screen appeared. Do you have a good idea what this means and how I am able to fix this? Do you still have the problem…If you can get to the command prompt.. Jennie: Hi there It seems you have found your problem. Definitely backup your files first…Clean up your computer and maybe do some maintenance.
Even a clean format will help. Then I would put things back one at a time. And in between restart the computer and make sure it is working…. Also when installing the printer, make sure the driver is for the Operating system you have…If the driver is for windows seven and you have XP then this is not good..
Hi I posted a few days ago and appreciated your feedback. I have made a little progress but need some more guidance …. I uninstalled the printer software and reinstalled just the basic driver making sure it was for my operating system. I still have the same problem of booting to a black screen when the printer is connected via usb.
Unplug the printer and it boots fine, plug it in, boots to black screen. When I press esc at boot up, it shows the printer on the list of bootable devices. A little research shows this is a problem with this particular printer, but hp has done nothing to solve or acknowledge the problem. Hi Mitz. I looked at a lot of sites about this, yours is the best.
I got a black screen at boot, no beeps, no safe mode, would not boot from disc 5year old hp desktop with XP. I unplugged all unnecessary peripherals, including the new hp printer I installed a couple days ago, and now it boots. So where should I go from here? Call hp about why the new printer might cause a crash? Also note that the computer has been running slower lately, not multitasking well, fan running often..
Ok my computer works fine after i unplugged unnecessary parts. I think mycomp was acting up cause i didnt restart for the windows update. Thanks mitz. I cant go to safe mode but i can go to BIOS. Idk which is OS cd i only hv 3 cds that came with this computer. I dont think tthat when my keyboard doesnt work has to do with my computer not work plus it stops working after the blinking underscore disppear and i was just pointing out that my keyboard didnt work.
Lemme saythis again. My computer basically turns on shows a pic thts msi motherboard. Then it usually goes to windows vista logo then account login. After a minute or so it goes to a blank black screen, no underscore and keyboard doesnt work, i hv left my computer on from this state to see if it just needs time. It never showed the windows vista logo or account login menu. I do not see a cursor orr anything.
Have you tried to get into safe mode as you said you see the MSI pic…? If you cannot, what about putting the OS cd in and trying a repair…Also have you unplugged everything that is not needed…devices and addons. Yes i hv but no flashin cursor just blinkin underscore then it disappeared nd keyboard doesnt work bc num lock didnt change when i press it. Edward: Hey did you see this article about a black screen with a flashing cursor? My computer is running on a vista. My computer turns on and shows this pic i always get, its msi motherboard thing then it goes to a black screen with a white blinking underscore.
After a while it goes black totally, not turned off though and my keyboard doesnt work after it just goes black. No beeps. I think its the power or ram but idk what to do. I tried reseating my ram a lot of times and reseating videocard then everything else bu no hope. I used a air duster spray to blow away the dust. I have a story just before my computer didnt work.
Its to lng to type it right now on this touch screen phone. If your computer is set to boot to your hard drive first then it is not finding your hard drive.
If your computer is set to boot to your CD first then it seems that it is looking to see if there is a CD in the drive and then moving on to the hard drive which does not exist or is damaged. Have you got an operating system CD? Can you put this CD in your drive and go to system recovery? My problem involves many problems 1. Fan stays on for as long as you leave the pc on with screen off 3.
Last time my computer crashed was a long time today it happened again it did not crashed but my screen was different colors and no choice but to press the button. To rebot the pc manualy. Hello Walter, It sounds like you have a few problems there, but the first thing I would do is try and other monitor and maybe another keyboard. I would also be looking for some kind of bent pin or hardware problem that is causing this.
My problem was related to this one….. Leaving a bootable usb flash drive connected to your computer. When your computer has a black screen from doing this and you realize this is the problem and remove the USB, the computer just continues to boot normally.. I have a Dell optiplex and it started to be slow and hard to get internet I tried to get my putter into a prvious date and the screen became all black, however the mouse is working, first I change monitors but same thing, second I tried to open all the possible safe modes but ended up the same, tried to put the original windows vista disk and the drivers disk with f-8 but still have the same results: a black screen with the mouse working, any help?
IF your computer slowed down and was hard to use the Internet, then this could possibly mean that you have a virus. In this case you would need to work on the virus. What do you mean when you say disk drivers fix all pass? What i mean is likesay i didnt have my moniter pluged in it would say no connecting or no signal but my computer would start as if nothing was wrong no beep code nothing just a simple and normal start up maybe my video card?
I had a non-bootable external hard drive plugged in with my default configuration to boot from usb and forgot to unplug before restarting. Hi Amber It looks like some system files are damaged from not shutting it down nicely! I would try that first. This way you will not have to install everything again. Which Windows do you have? Hi i have a probelm with my computer its a desktop a older computer i had a loe memory hard drive in it then i wanted to put a highier one in but when i did i got black screen but after that happened i tried to put my other hard drive back in and i still have black screen when i start my system it will start fine tge fans will kick on uy will soud like iylts running fine but my monitier sys that there is nothing to be shown im puzzled cause im nit sure what i did.
Can you help me? Does this mean it is showing you a message or is there nothing there at all? Hey there. I was just using my computer when a messege came up saying I had a severe virus. It told me to restart my computer which I did but now it simply is a black screen with a flashing Horizontal line in the top left.
I have tried un plugging and restarting several times but nothing works. Please may I have some advise on the situation? I think maybe you are right about it not being able to handle the size, I am seriously considering just buying a new computer.
Do you know how I could check if my PSU and graphics card are compatible with a new computer? I went through and i still cant figure out whats wrong with my pc. My problems started a week ago, windows got stuck while its loading and after restarting several time with the same problem i went to system recovery through the first blue screen and everything was fine.
Gogetassj Does your card meet what the games needs or is your power supply rated to handle the Vid card at max draw? Is there a fan on your graphics card and is it working?
I put both the graphics card and power supply into my computer, only to find that the grpahics card was not compatible even though it fit into my PCI-e slot. I removed it and tried again now the only change was the PSU.
To my relief it started, but I did not have the monitor plugged in, so I could not see if the screen was working there was also a very high pitched squeal, that only happened this time i booted.
I then proceeded to plug everything back in and run the system repair function the computer gave me the option to run. In a little while when I came back, my screen was black. I attempted to turn it on again, but it would not work. I removed the PSU and tried the old one, but to my dismay, now the fans would not even work and the black screen is still present.
Hi Diego Was the cpu compatible with your motherboard. Could it handle the size? Also did you try the old power supply again or is that dead? I have a Dell Inspiron with Vista. I turned it on the fan is blowing all the lights are on but the screen is black.
Any suggestions? Can anyone help me please.. Hey there! Thanks for this great advice! My screen was completely black with no beeping sounds so it was pretty tough to figure out the problem. Thanks again! I take all of my photos off and store them on an external hard drive. Recently while I am working on a photo my screen will go black but my computer stills appears to be running.
I sometimes hold the button and restart the computer and everything will work fine. Sometimes I have to take the battery out and restart it that way for it to work. Have you had any experience with anything like this? Thank you for your time. It sounds like the game has changed your video resolution. I hope.. Hi Mitz- No I cannot get into safe mode.
I think you are right on about the overheating does this mean it may have fried my laptop? Is there an external component that can be replaced that would help or fix it?! Thanks so much for your help. If it was a desktop I would say to blow the dust from the inside so the computer could breathe.
But it sounds worse now. I get to a blank black screen, and it says. Or is there another way to fix it. If you can get to the boot menu and get into safe mode…this will load without drivers.. Hi Mitz, I have a Dell desk top when I turn it on there is nothing but a black screen and cursor and it had a popup saying something about antivirus 8 but now even that is gone.
I dont even see my start button to do a system repair or get on any sites. What should I do? So your saying that the computer is loading past the splash screen.
Hello, I have a dell inspiron I was using it the other day and it was working fine. When my boyfriend was using it that night the screen just went blank on him.
He turned it off and was able to get it back on, used it for a couple of minutes then the same thing happened. The power light will go on and you hear the fan also, but again nothing. I am not even able to open the disk to put anything in there. When I pust the button nothing happens?! Do you have any suggestions? Thank you very much. Hi Michelle From what you say it sounds like an overheating problem and now it seems there is not enough power. Can you get into safe mode? I have two hard drives in it.
I disconnected the slave drive and there is no hard drive noise whatsoever on boot up. Main hard drive failure? Hi Martin So the computer was fine until you moved it into another room.. But it still worked in the new room and now has failed? Did you change monitors? I know you checked it, but is it the same one? Do you have a video card or onboard? What do you mean by BD? It has an AMD G chipset and earlier this year i upgraded to windows 7. Up to this point all was well.
I moved the machine two days ago from one room to another. Last night whilst ripping a BD i left the room and came back to check progress only to find that the screen was showing the very first boot display but was frozen. I turned off and it took a few attempts but it did come back on.
It ripped the BD sucessfully and i tried another BD only for same thing to happen. It was late so turned off and tried again tonight but nothing. On turning on the fan cranks up, there is a bit of noise from hard drive but not much. No beeps and the screen is blank. The monitor actaully stays on stand by. Ive reseated ram, removed ram sticks one at a time, checked sata cables but nothing.
Hey, i have slight problem. I recently was working on my computer, and took the cpu out. I plugged everything in as they should go, and took my computer back to my room and plugged it in. I would say the cpu. Have another look at it…But the pins can only be bent so many times, maybe one is damaged now even though it is straight. Is there any way I can get the data off myself? Laptop is 2yrs old and ready for a new one but I need the data. I managed to get laptop to a dos prompt and attempted to copy files to a usb key — unsuccessful.
Any suggestions would be appreciated. PS: i have also tryed reseating the cpu, but nothing has happened. I think this has something to do with voltage but it could apply to anything. At first when the computer was getting to the splash screen and then restarting I would have said to check the ram. Remove one piece or try to make sure it is in properly. And next probably a repair disc as it seems that it was trying to load… Now that is has a black screen it sounds like something else is going on…at this stage I would hope its something to do with the power supply not putting out enough power.
Computer is 6 months old Gateway This passed week it just randomly shuts itself off. When I try to reboot it takes tries to get it to boot up, otherwise it sits at a black screen and does nothing at all. The fans are running the lights are on but the screen is black. I checked most of your suggestions except for the acquiring of a new video card.
Why is it preventing the computer from going through the boot up process? Hi, I was just on my laptop ASUS with Vista and on Facebook and ordering from an internet site when the anti virus Comodo came up with a buffer under run attack and also virus warnings of intercepted. I blocked these and then the screen went black with a cursor in the top left corner. Do you have any suggestions as to what has happened or how to fix this problem please?
Hi Claire Have you restarted your computer? Is that when it is a black screen with a cursor? I would put your operating system cd in and do a repair. You can see the details above.. Which Operating system do you have? Hi sez A common thing with laptop screens is that they pack up before everything else. They are the number one part that is replaced on a laptop. The first question is …Is it compatible? The next one is, do you have to enable something in the bios…like auto detect before changing it..
Can you test it in another computer? Also make sure it is in the right way…Something may have changed. Check the pins.
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